Frequently Asked Questions
Frequently Asked Questions
Is Kailara jewellery hypoallergenic?
Our pieces are made from stainless steel, which is generally well-tolerated by sensitive skin and is considered hypoallergenic. However, individual sensitivities vary, so we recommend discontinuing wear if irritation occurs.
Is your jewellery water-resistant?
Yes. Our jewellery is water-resistant and suitable for daily wear, including hand washing and light water exposure. To preserve the finish and shine for as long as possible, we recommend: • Removing jewellery before swimming in salt or chlorinated water • Avoiding direct contact with perfumes and lotions • Storing pieces in a dry place when not in use
How long will your jewellery last?
With proper care, Kailara jewellery is designed to last for years. Our use of PVD plating over stainless steel helps maintain colour and resist tarnishing far better than standard gold-plated jewellery.
What materials are your pieces made from?
All Kailara jewellery is crafted from 18K PVD-plated stainless steel. This material is chosen for its durability, resistance to tarnishing, and long-lasting colour. It is designed for everyday wear and is more resilient than traditional gold-plated jewellery.
Where is Kailara jewellery made?
Our jewellery is produced in collaboration with experienced manufacturing partners and carefully quality-checked before reaching you. We work closely with our suppliers to ensure each piece meets our standards for durability, comfort, and finish.
How should I care for my jewellery?
To keep your pieces looking their best:
• Avoid prolonged exposure to saltwater and chlorine
• Remove before applying perfumes or lotions
• Store in a dry place when not worn
• Gently wipe with a soft cloth after wear
Who is Kailara for?
Kailara is for those who value jewellery with meaning, pieces that symbolise growth, resilience, and becoming.
Our designs are made for everyday wear and for people who appreciate simplicity with depth.
Do you ship internationally?
Yes, we ship worldwide.
Shipping rates and delivery times are calculated at checkout based on your location.
Will my jewellery tarnish?
Our jewellery is designed to be tarnish-resistant thanks to its stainless steel base and PVD plating.
However, no jewellery is completely immune to wear over time. Proper care will help maintain its finish.
Are your pieces designed in-house?
Each Kailara piece is thoughtfully curated and selected for its symbolism, wearability, and everyday durability. Our collections are inspired by themes of growth, resilience, and becoming.
Do you offer returns or exchanges?
We offer returns within 30 days of delivery for unworn items in their original condition.
Please note:
• Change-of-mind returns are issued as store credit
• Faulty items are eligible for replacement or refund
Full details are available in our Returns Policy.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
• Australia: 3–7 business days
• International: 7–15 business days
Delivery times may vary during peak periods.