At Kailara, we are committed to ensuring a smooth and reliable delivery process for our valued customers. Here’s everything you need to know about shipping and delivery:

Kailara General Terms & Conditions

Thank you for shopping with Kailara.

If you have any questions or need assistance, our friendly customer care team is here to help. Simply reach out through the button below. We're always happy to assist!                           

Free Shipping on All Orders 

We are delighted to offer free shipping on all products at Kailara , no matter the destination.

Australia

Standard Shipping: 3-7 Business Days

Shipping Services – International Canada & United States:

Service: DHL Express

Est. Delivery Timeframe: 2-7 Business Days

New Zealand:

Service: DHL Express

Est. Delivery Timeframe: 1-3 Business Days

Saudi Arabia & United Arab Emirates:

Service: DHL Express

Est. Delivery Timeframe: Dependent on Courier

United Kingdom & EU:

Service: DHL Standard

Est. Delivery Timeframe: 10-30 Business Days

Singapore, HK & Indonesia:

Service: DHL Express

Est. Delivery Timeframe: 2-6 Business Days

Iceland & Maldives:

Service: DHL Express

Est. Delivery Timeframe: Dependent on Courier

Rest of World (Dependent on Restrictions):

Service: DHL Express

Est. Delivery Timeframe: Dependent on Courier

What if my country isn’t listed at checkout 

If your country is not listed please email support@kailara.com for a shipping quote.

After You Place an Order

• Order Confirmation: Once your order is placed, you’ll receive an order confirmation email. Be sure to check your spam or junk folder if you don’t see it in your inbox.

• Processing Time: Orders are prepared and dispatched from our warehouse within 1–3 business days. Please allow up to 5 business days during peak times.

Shipping Updates and Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

• Tracking details may take 2–4 days to update, so we appreciate your patience as the courier processes your shipment.

Shipping Partners

At Kailara, we partner with trusted global logistics providers to deliver your orders efficiently and affordably.

Incorrect Addresses

• If you spot an error in your shipping address, email us immediately at support@kailara.com with the subject line ‘URGENT’ so we can correct it before dispatch.

• Unfortunately, we cannot provide refunds or replacements for orders undeliverable due to an incorrect or insufficient address.

Lost or Stolen Packages

• Kailara cannot be held responsible for orders that have been marked as delivered by the courier but are reported lost or stolen.

• We recommend using a secure delivery location to avoid such instances.

Shipping & Customs Information

Please check the shipping details for your specific country to determine if customs charges will apply to your order.

For customers in the European Union and the United Kingdom, taxes and duties are included in the price at checkout.

Please note that estimated delivery times do not account for any customs delays or holds. If your order is delayed beyond the estimated delivery window, we recommend contacting your local customs office or shipping courier for further assistance.

If you continue to experience issues with your delivery, please don’t hesitate to reach out to our customer service team at support@kailara.com. We’re here to help!

Questions or Concerns?

If you have any further questions about your order, delivery, or anything else, our support team is here to help. Reach out to us at support@kailara.com

Thank you for choosing Kailara, where every piece is designed to empower and inspire!